This Privacy Policy explains how One Way Call Taxi ("we", "us", "our") collects, uses, stores and protects the personal information of our users. This page separates policies for Customers (riders) and Drivers (partners). Please read carefully. By using our website, driver app, or taxi services you agree to the terms below.

Part A — Customer Privacy Policy

1. Information We Collect from Customers

We collect only the information needed to provide reliable taxi services and a safe travel experience. Types of information collected include:

• Contact details: name, phone number, email address.
• Trip details: pickup and drop-off addresses, route and trip timestamps.
• Support & feedback: messages you submit when requesting assistance or giving feedback.

We do not collect or store card numbers, bank account details, or UPI PINs.

2. How We Use Customer Information

Customer information is used for legitimate operational purposes including:

• Processing bookings and assigning nearby drivers.
• Providing arrival ETAs, trip tracking and driver contact details during a trip.
• Handling customer support, cancellations and refunds.
• Improving our services with aggregated analytics and service quality checks.

3. Location Data (Customers)

We use customer location only to:

• Simplify pickup selection and match you with nearby drivers.
• Provide trip progress updates while your booking is active.

Customer location data is used during the booking and trip lifecycle and is not used for unrelated profiling or advertising.

4. Customer Rights

Customers may:

• Request access to the personal data we hold about them.
• Request correction of inaccurate information.
• Request deletion of personal data where permitted by law (note: some trip records may be retained for legal, tax, or safety reasons).

Part B — Driver Privacy Policy

1. Information We Collect from Drivers

To verify identities and ensure rider safety, we collect the following from drivers:

• Personal & contact details: name, phone, email, permanent address.
• Proof & documentation: driving license, vehicle registration, insurance details and profile photo.
• Operational data: trip logs, earnings statements and support interactions.
• Emergency contact: optional contact for safety situations.

2. Driver Location & Tracking

Driver location is required to provide core service features:

Drivers can disable location access when offline; however disabling location while available will limit trip assignments and navigation features.

3. How We Use Driver Information

Driver data is used to:

• Verify identity and required vehicle documentation.
• Assign rides, compute earnings and settle payments.
• Maintain safety, detect fraud and resolve disputes.
• Provide timely communication and support.

4. Driver Rights

Drivers may:

• Request access or updates to their stored data.
• Request temporary suspension of location tracking when not working.
• Request deletion of their account and personal data (subject to legal retention requirements).

Data Security & Retention

We treat data security as a priority. Key measures include:

• Encryption of data in transit and at rest.
• Access controls that limit data to authorized personnel only.
• Periodic security reviews and incident response plans.

We retain personal data only as long as necessary to provide services, meet legal obligations, or resolve disputes. After that period, data is deleted or anonymized.

Cookies & Website Tracking

Our website uses cookies and similar technologies for essential site functionality, performance analytics and to remember user preferences. You can control cookies through browser settings, but disabling cookies may reduce site functionality.

When We Share Information

We do not sell personal data to advertisers. We may share information only in limited circumstances:

• With assigned drivers or riders to complete a trip (e.g. sharing rider pickup location with driver).
• With service providers who help run our platform (e.g. SMS gateway, mapping providers, payment processors) under confidentiality agreements.
• To comply with legal requests or to protect safety and property.

Children's Privacy

Our services are intended for users aged 18 and above. If we discover personal data of a minor, we will delete it promptly.

Policy Updates

We may update this Privacy Policy occasionally to reflect changes in our services or legal requirements. We will post the revised policy on this page and update the "Last Updated" date. Continued use after changes means acceptance of the new policy.

Contact & Data Requests